Effective Date: August 21, 2026
At LYNORO, we want our customers to have a clear and straightforward shopping experience. This Return & Refund Policy explains when products may be returned, how to request a return, return shipping responsibilities, refunds, exchanges, and order cancellations.
LYNORO accepts eligible returns within 30 days from the date the order is delivered.
The return period begins on the date the carrier confirms delivery.
To be eligible for a standard return, the product must generally be:
Unused and in its original condition
Unworn, where applicable
Unwashed, where applicable
Undamaged
In its original packaging, where applicable
Returned with all original tags, accessories, manuals, and included materials, where applicable
Accompanied by the applicable order information or proof of purchase
Products that do not meet these requirements may not qualify for a standard refund.
The following products may not be eligible for standard returns:
Custom-made or personalized products
Products specifically identified as final sale
Products that have been used, modified, installed, or damaged after delivery
Products missing required original packaging, components, accessories, or materials
Products that cannot legally or safely be returned because of applicable health, hygiene, safety, or other restrictions
Any product-specific return restrictions will be disclosed on the applicable product page or before purchase where applicable.
This section does not limit a customer’s rights regarding products that arrive defective, damaged, incorrect, or materially different from what was ordered.
Before sending a product back, customers must contact LYNORO customer support and receive return instructions.
To request a return, contact us within the applicable 30-day return period and provide:
Order number
Customer name
Product name or description
Reason for the return
Photographs or other information when reasonably requested, particularly for damaged, defective, or incorrect products
Email: info@lynoro.site
Phone: +1 332-895-3457
Please do not send a return shipment before receiving return instructions from LYNORO.
Returns sent without prior authorization or without following the provided return instructions may be delayed or may not be accepted.
Eligible returns are accepted by mail.
After a return request has been reviewed and approved, LYNORO will provide the applicable return instructions, including the return destination and shipping requirements.
Customers are responsible for using the return method and shipping instructions provided by LYNORO.
For standard returns that are not caused by a LYNORO error, defective product, incorrect product, or carrier-related damage, the customer is responsible for the return shipping cost.
LYNORO does not provide a prepaid return label for standard buyer-requested returns.
For products that arrive damaged, defective, incorrect, or materially different from what was ordered, LYNORO will provide an appropriate return solution and, where applicable, cover the reasonable return shipping cost.
Customers should contact LYNORO before returning a product in order to receive the correct return instructions.
If a product arrives damaged, defective, incorrect, or materially different from the product ordered, please contact LYNORO as soon as reasonably possible.
Customers may be asked to provide:
Order number
Photographs of the product
Photographs of the packaging
A description of the issue
Other information reasonably necessary to investigate the issue
After reviewing the issue, LYNORO may provide an appropriate resolution, which may include:
Replacement
Exchange
Repair, where applicable
Full refund
Another appropriate resolution
For verified damaged, defective, incorrect, or materially different products, the standard unused-product requirements may not apply to the extent that the condition resulted from the defect, damage, fulfillment error, or shipping issue.
Once an approved return is received and inspected, LYNORO will determine whether the return meets the applicable requirements.
If the return is approved, the refund will be issued to the original payment method used for the purchase.
Refund processing time: Up to 10 business days after the returned product has been received and the return has been approved.
After LYNORO issues the refund, the customer’s bank, card issuer, or payment provider may require additional time to post the funds to the customer’s account.
The time required for the funds to become available may vary depending on the payment provider or financial institution.
A partial refund may be considered where a returned product does not fully meet the applicable return requirements but can reasonably be accepted.
Examples may include products that:
Show signs of use
Are damaged after delivery
Are missing parts or accessories
Are missing required original packaging
Are returned in a condition that materially differs from the condition required for a standard return
Where a product is received damaged, defective, incorrect, or materially different from what was ordered due to a LYNORO or carrier issue, the customer will not be denied an appropriate remedy solely because the product is not in its original condition.
LYNORO accepts exchanges for eligible products, subject to product availability and the applicable return requirements.
Customers who wish to exchange a product must contact customer support before returning it.
If the requested replacement product is unavailable, LYNORO may provide another appropriate resolution, which may include a refund.
Customers who wish to cancel an order should contact LYNORO as soon as possible after placing the order.
Email: info@lynoro.site
Phone: +1 332-895-3457
Cancellation requests are not guaranteed once an order has entered processing, fulfillment, or shipment.
If an order is successfully cancelled before shipment, the applicable payment will be refunded to the original payment method.
If an order has already shipped, the customer may need to follow the applicable return procedure instead of cancelling the shipment.
A standard return may be rejected when:
The return is requested more than 30 days after delivery
The product has been used, modified, installed, or damaged after delivery
Required original packaging or components are missing
The product is identified as non-returnable under this policy or on the applicable product page
The customer does not follow the return instructions provided by LYNORO
The returned product does not meet the applicable eligibility requirements
If a return is not approved, LYNORO will contact the customer regarding the available options.
This does not limit any applicable rights relating to defective, damaged, incorrect, or materially different products.
If an order has not been delivered within the applicable estimated delivery period, customers should contact LYNORO so that we can investigate the shipment.
If a carrier confirms that a package was delivered to the address provided at checkout but the customer cannot locate it, LYNORO may assist with the carrier investigation or claim process.
The availability of a replacement or refund for a package confirmed as delivered may depend on the circumstances and the outcome of the carrier investigation.
For questions regarding returns, refunds, exchanges, damaged products, defective products, incorrect orders, or cancellations, please contact:
Business Name: LYNORO
Email: info@lynoro.site
Phone: +1 332-895-3457
Business Address:
1100-1208 N Interstate Hwy 35
Round Rock, TX 78681
United States
Customer Support Hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed
Customers may contact us by email or phone regarding any return, refund, exchange, cancellation, or order-related question.
LYNORO may update this Return & Refund Policy when necessary to reflect changes to our products, services, procedures, or applicable requirements.
The effective date shown at the top of this policy indicates when the current version became effective.
Nothing in this policy is intended to exclude, restrict, or limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law.
Where applicable law provides customers with rights that are more favorable than the terms stated in this policy, those legal rights will apply.
